Customer Service

7 Key Steps To Follow For A Better Floor Buying Experience

1. Get Multiple References: Don’t rely on just one reference; make sure to gather several references for the contractor you’re considering. Sometimes, a single reference may not accurately reflect the contractor’s performance.

2. Research Their Social Media and Reviews: Check their website, Google reviews, Angie’s List, Yelp, and Better Business Bureau ratings. This will give you insights into their reputation and the satisfaction level of their past clients.

3. Verify Insurance Coverage: Always ask for a copy of their insurance. In case of any unexpected accidents or damages during the project, the contractor’s insurance will protect you from bearing the financial burden.

4. Request an Itemized Estimate: Ensure that the estimate is detailed and includes all the items required for the project, along with their respective prices. This will prevent misunderstandings and give you a clear understanding of costs.

5. Have a Written Agreement: Don’t rely on verbal agreements; instead, have everything documented in a written agreement. It should outline all the aspects of the project and what is included.

6. Be Cautious with Payments: Avoid paying too much upfront. Agree on a payment schedule with the contractor, making payments as milestones are achieved. Retain a small percentage as leverage until the project is fully completed.

7. Pay with a Credit Card or Financing: For added protection, pay with a credit card or financing option rather than cash or check. This way, you have recourse if any issues arise and can dispute the payment if necessary.

At Floor Concepts, we have been serving Wilmington, Greenville, Hockessin, Newark, Middletown, Bear, Avondale, New Castle, Kennett Square, Landenberg, Smyrna, Dover, and all surrounding areas for over 41 years!

From shopping to purchasing to a professional installation, the pros at Floor Concepts will work with you focusing on all the details and committed to exceeding your expectations.

Floor Concepts
4315 Kirkwood Highway
Wilmington, DE 19808
(302) 279-5940